Shipping policy

SHIPPING POLICY

Last updated: September 29, 2026

Order Processing

Orders are processed and shipped from our facility in Denver, Colorado, Monday through Friday, excluding holidays.

Most orders ship within [1-2 / 2-3] business days of being placed. Orders placed after 2 pm MT, or on a weekend or holiday, begin processing the next business day.

During sales, holidays, and new product launches, processing may take a little longer. We'll note any expected delays on our website.

You'll receive a confirmation email when you place your order, and a second email with tracking information once it ships.

Shipping Options and Rates

We offer the following options within the United States:

Delivery estimates are counted in business days from the day your order ships, not the day you place it.

Exact shipping costs are calculated at checkout based on your address and the items in your cart.

Delivery Times

Shipping times are estimates, not guarantees. Once your package is with the carrier, delivery timing is outside our control. Weather, carrier volume, and holiday periods can all cause delays.

If your tracking hasn't updated in several days, or your package seems lost, email us at hello@catanddogma.com and we'll help you track it down.

Shipping Addresses

Please double-check your shipping address at checkout. We're not able to change an address once an order has shipped.

If you catch a mistake right away, email hello@catanddogma.com as soon as possible. If the order hasn't shipped yet, we'll do our best to correct it.

Packages returned to us because of an incorrect or incomplete address can be reshipped once you cover the additional shipping cost.

Lost, Stolen, or Damaged Packages

Risk of loss passes to you once the carrier takes possession of your package.

That said, we want you to get what you ordered. If your package is marked delivered but you can't find it, first check with neighbors and around your property, since carriers sometimes leave packages in unexpected spots. If it still hasn't turned up after [24-48 hours], email us and we'll work with you on next steps.

If your order arrives damaged, email hello@catanddogma.com within 15 days of delivery with your order number and a photo. We'll take care of it.

International Shipping

At this time we ship within the United States only.

PO Boxes and Military Addresses

We ship to PO Boxes and APO/FPO addresses using USPS. Delivery to these addresses may take longer than standard estimates.

Holiday Shipping

During the holiday season, carriers publish cutoff dates for guaranteed delivery. We'll post our recommended order-by dates on our website each year. Orders placed after those dates will still ship promptly, but we can't guarantee arrival by a specific date.

Returns

Information about returns and return shipping is in our Return Policy.

Questions

Email us at hello@catanddogma.com. We're happy to help.